Refund and Returns Policy
At Haya by Yasmeen, your satisfaction is our top priority. We are committed to providing high-quality clothing and exceptional customer service. If for any reason you are not completely satisfied with your purchase, our team is here to assist you and ensure a smooth return or exchange process.
Eligibility for Returns
Items can be returned or exchanged within 7 days of delivery, provided they are in their original condition, unworn, and with all tags, packaging, and accessories intact. Customized or made-to-order garments are non-refundable, as they are created specifically for you. Items damaged due to misuse or mishandling, as well as clearance or discounted items marked as final sale, are also non-returnable.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 5–10 business days. Shipping or delivery charges, if any, are non-refundable.
Exchanges
If you wish to exchange an item for a different size, style, or color, our team will be happy to assist you. Exchanges are subject to product availability and will be handled promptly to ensure you receive the correct item.
How to Start a Return
To start a return, contact our customer support team at info@hayabyyasmeen.com. Provide your order details and the reason for your return. Our team will guide you through the process step by step.
